A refundable deposit of 1 night will be charged to the credit card provided at time of booking, the rest of the payment should be settled upon check-in, unless otherwise specified.
Rooms are held until hotel check-out time the day following arrival. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.
Credit card used to make a reservation should be valid for the entire stay. Please present the credit card used to make reservation upon check-in at the hotel. Please note: If you are booking on behalf of someone else, Padma Resort Legian will contact you to arrange a third party billing.
Accepted credit cards for online booking: Visa, Master Card and JCB. Please contact us if you wish to use other credit cards
Payment could be also transferred to Padma Resort Legian with copy of payment document to be emailed to [email protected]
Early check-in depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room in advance.
Late check-out also depends on availability and cannot be guaranteed. The cost of late check-out up to 18:00 hrs is 50% from the room rate and Check-out after 18:00 hrs is considered as one night stay.
If you do not arrive at the accommodation on the date on which you booked to arrive (no show), the no show fee will be charged based on the policy mentioned on booking confirmation letter.
Please Note: In the event a guest checks out prior to the reserved check out date, the hotel will charge an early check-out fee based on the cancellation policy mentioned on booking confirmation letter.
For any cancellation made before resort cancellation policy, resort will refund your deposit. If deposit charged to credit card, refund will be made in the form of a credit entry to your card account only. Refund will take approximately 24 working days.
Some of Hotel's facilities are free of charge (Fitness center, Steam, Sauna, Guest Departure Lounge, and Internet Connection Throughout The Resort Including All Room Types) and some of them chargeable. Please double check or contact us to avoid miss perception.