Frequently Asked Questions

Before you contact us, please check our FAQ
to see if your questions have already been answered.


Do you have a special dinner on new year’s eve?
Can I make booking amendment?
What is your cancellation policy?
What is the Check in and check out time?
What is wedding / promotion code?
How is day use policy of the Resort, check-in time, and check out time?
What is your children policy?
Can I have airport pick up?
How do I check the room availability and rates?
What should I do when I wish to extend my stay?
Which credit cards do we accept?
Are your Resort rates per room or per person?
What’s the inclusion of the room rate?
Where is BALI?
Where is Padma at Legian?
How far is Padma Resort Legian from the airport?