Padma Resort directly, or through its third-party vendors collects on or from this website certain information so that it can provide services and products, including the ability to make reservations on-line. The Padma Resort website also allows customers to communicate with Padma Resort on issues of customer service and to provide feedback on services. Padma Resort sometimes uses this customer information to analyze customers’ interests so that it can tailor programs and special offers. A list of website names ("URLs") to which this Policy applies is set fifth below:


Categories of Information Collected by Padma Resort

  • Reservations
    • Online reservation is recommended. It is the fastest & safest way for the following reasons:
      • It gives you instant confirmation
      • The booking engine uses Secure Socket Layer (SSL) technology to encrypt all information. Click to Book
    • All reservation inquiry will be replied within 2 working days
  • Customer Service
    • When customers make customer-service requests, Padma Resort will ask for the customer’s name, mailing address or electronic-mail information, telephone number and other information that will allow Padma Resort to respond to the request or to resolve any problems at the resort.
  • Electronic Surveys
    • Padma Resort conducts online surveys from time to time to evaluate its services. Participation in such surveys is voluntary, but customer information is collected for verification purposes, such as name, mailing address, and electronic mail address.
  • Cookies
    • "Cookies" are bits of electronic information (strings of text) that a computer user’s browser and operating system store on the user's computer hard drive. For example, cookies can store a user's electronic personal identification and password, identify which parts of a website the user visits, and keep track of purchases or selections the user made on visits to the website. The use of cookies is quite common.
    • Padma Resort may issue and use cookies to enhance the customer's visit and the services offered on the sites. Websites often consist of many pages of content. Cookies allow the customer to find the information and offers of interest quickly and easily. The use of cookie technology may help Padma Resort to achieve that objective.
    • Padma Resort may issue and use cookies to keep track of the areas of the websites that interest customers. In doing so, Padma Resort can determine aspects of websites that are most popular. Improvements and updates to the Padma Resort website are often based on such data. This information can be tracked best with cookies.
    • Customers who visit websites may be presented with targeted advertising and special offers both directly through the website and from electronic mail based on preferences collected by cookies.
    • Customers who register under websites and allow their computers to accept cookies provide information by which Padma Resort can both align the customer with his or her personal preferences and provide faster and easier access to the Padma Resort website's benefits.
    • Customers who submit electronic-mail addresses may receive targeted messages that Padma Resort believes may be of interest. Any customer may, at any time, request to be removed from such electronic lists and Padma Resort will comply with the request.
    • Customers can choose to accept or reject cookies by modification to the computer browser. These options are generally set forth in files or menus listing "Internet Options".
  • Use of Information Collected
    • Padma Resort may share the customer information it collects with its personnel and with the owners and operators of Padma Resort. Padma Resort may also share information with select third parties who offer goods or services that may be of interest to Padma Resort customers. Padma Resort may also share such information with other companies with whom it has entered into cooperative or co-sponsored promotions, products, or services. When customers use credit cards to purchase goods or services, Padma Resort may share information provided by customers with the credit card company.
  • Service Providers
    • Padma Resort relies on third parties to provide services both through the Padma Resort website and in other communications. While Padma Resort generally requires such providers to conform to these privacy policies and guidelines, Padma Resort cannot control and shall not be responsible for their conduct if they fail to abide by these policies and guidelines.
  • Legal Requirements
    • Padma Resort will also disclose customer information, without the customer's permission, if Padma Resort believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the Padma Resort website, to Padma Resorts guests, employees, or agents.
  • Third Party Websites
    • Padma Resort cannot control and is not responsible for the collection of personal information by third-party websites, including websites owned or controlled by hotels and resorts room sellers, travel companies, or other distributors or any websites not controlled or authorized by Padma Resort. Customers may be able to access third-party websites through links on the Padma Resort website. Such third-party websites have their own separate privacy practices. Padma Resort has no control over and no responsibility or liability for the practices and policies implemented by such third parties on their websites. Certain third-party websites may have received permission from Padma Resort to use Padma Resort trademarks, but may not provide a link to this Privacy Policy and disclosure. Customers should communicate directly with such websites to get information about their privacy practices and policies.
    • This Policy and Disclosure does not cover customers who enter the Padma Resort website through links from non-Padma Resort sites, such as those of advertisers or other content providers.
  • Privacy Policy Changes
    • Padma Resort reserves the right to make changes to this Privacy Policy and Disclosure. Padma Resort will post such revisions by a link on this website.
  • Government taxes and Service fees
    • Taxes are included in the prices or indicated in the price breakdown. unless otherwise specified.
  • Effective Date
    • This Privacy Policy and Disclosure became effective as of July 31, 2009. In order to provide multiple access points to the services and products we offer, Padma Resort operates directly, or through its affiliates or service providers, and websites, including: www.padmahotels.com and www.padmahotelbandung.com
    • Any one of these websites may ask for and collect personally identifiable information in order to enhance your experience and provide you with relevant information.
  • Liability
    • Despite the taken care with respect to the development of the site, the Padma Resort does not guarantee the accuracy, consistency and completeness of the information.
  • Padma Resident Programme
    • Enrolment to the Padma Resident Programme known as the "PRP" is by invitation only. To get more information about this programme, please contact padmaresident@padmahotels.com